Return & Refund Policy

At Jinrun Biotechnology Limited, we are committed to providing high-quality fitness courses and a positive learning experience for our customers. Please read our Return & Refund Policy carefully before purchasing any course or service from our website.

1. Digital Fitness Courses

Our fitness courses are mainly provided in digital or online format. Once a course has been purchased and access has been granted, it is considered a digital service.

Due to the nature of digital content, we generally do not accept returns after the course has been accessed, downloaded, viewed, or used.

2. Refund Eligibility

You may request a refund if one of the following conditions applies:

• You were charged incorrectly or made a duplicate payment.
• You purchased the wrong course and have not accessed or used the course content.
• The course cannot be accessed due to a technical issue caused by our platform, and we are unable to resolve the issue within a reasonable time.
• The course content received is significantly different from the description on our website.

Refund requests must be submitted within 7 days of purchase.

3. Non-Refundable Situations

Refunds will not be provided in the following situations:

• The course has already been accessed, viewed, downloaded, or completed.
• The customer changed their mind after purchase.
• The customer failed to follow the course schedule or training plan.
• The customer did not achieve a specific fitness result.
• The refund request is submitted more than 7 days after purchase.
• Promotional, discounted, or special offer courses, unless required by applicable law.

4. Fitness Results Disclaimer

Fitness results may vary from person to person depending on individual health condition, body type, training consistency, diet, lifestyle, and other factors.

We do not guarantee specific weight loss, muscle gain, body transformation, or fitness results from participating in our courses.

Customers are encouraged to consult a doctor or qualified health professional before starting any fitness program, especially if they have existing medical conditions or injuries.

5. Technical Issues

If you experience any technical problems accessing your course, please contact us as soon as possible. We will make reasonable efforts to assist you and restore access.

If the issue is caused by our platform and cannot be resolved, you may be eligible for a refund.

6. How to Request a Refund

To request a refund, please contact us by email with the following information:

• Your full name
• Order number
• Course name
• Purchase date
• Reason for the refund request
• Screenshots or supporting documents, if applicable

7. Refund Processing

Once your refund request is received, we will review it and notify you of the approval or rejection.

If approved, the refund will be processed to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

8. Contact Information

If you have any questions about this Return & Refund Policy, please contact us:

Company Name: Jinrun Biotechnology Limited
Address: Room 502C, 5/F, Ho King Commercial Centre, 2–16 Fa Yuen Street, Mong Kok, Hong Kong
Email: 137297850@qq.com